Refund policy
90-Day Money-Back Guarantee
We want you to love your Napaway pillow. If you're not completely happy with your purchase, you can request a full refund within 90 days of receiving your order. No questions asked.
How to request a refund
- Email us at ecomercedragos@use.startmail.com with your order number and the email address used to place the order.
- We'll reply within 1–2 business days with your return instructions.
- Once your return is confirmed, we'll refund 100% of the product price to your original payment method.
Refund timing
Refunds are processed within 5 business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear in your account.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, contact us within 90 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund, whichever you prefer, at no cost to you.
Questions
For any question about returns or refunds, write to ecomercedragos@use.startmail.com.